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  1. Jira Service Management Cloud
  2. JSDCLOUD-5128

Request type groups panel is not displayed

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    Description

      Summary

      Request type groups are not displayed in the request type configuration page

      Environment

      (Optional - If Applicable)

      • Version 1000.663.0 (Cloud)

      Steps to Reproduce

      1. Access the request type configuration page

      Expected Results

      If groups are created, groups will be displayed

      Actual Results

      Groups are not displayed
      Request URL showing https://<instance>.atlassian.net/rest/projects/1.0/subnav/sd-jira-admin-request-type-groups-subnav/unpin with a 204 status code
      No errors in the logs

      Notes

      (Optional - If Necessary)

      Workaround

      Go to the Request Types, open the JavaScript console on Chrome (right-click the page and select Inspect then switch to the Console tab), insert the following at the bottom blank are and press enter

      jQuery.ajax({type: "PUT", url: "https://<instance>.atlassian.net/rest/projects/1.0/subnav/sd-jira-admin-request-type-groups-subnav/pin"})

      Refresh the page

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              msamy mina
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:
                Resolved: